Refund policy

Effective date 21 September 2026

You may request an eligible change-of-mind return within 30 calendar days after delivery. Email hello@getloafie.com with your order number to begin. Returns go to our New Jersey warehouse using the address provided with your return instructions.

When you request	Return postage	What applies
Days 1-14	We pay	We provide a prepaid standard return method
Days 15-30	You pay	Use tracked postage to the New Jersey address we provide
After day 30	No voluntary return	Fault and statutory rights may still apply
Faulty damaged or incorrect item	We pay	We cover reasonable return and replacement shipping where required

 

Day 1 is the day after delivery. The date you first contact us determines whether we pay return postage. Each item delivered separately has its own return period.

Return condition

The item must be unwashed, unworn except for a brief indoor fit check, and free from customer-caused damage, stains, strong odours, pet hair and extended wear.

Tags should remain attached. Use the original packaging where practical, or other protective packaging.

Sale items can be returned unless clearly marked Final Sale before purchase. Final Sale never removes rights relating to faulty, damaged or incorrect items.

We do not offer size exchanges for one-size products. Return an eligible item and place a new order if you want another design.

How to return an item

Email hello@getloafie.com with your order number and the item you want to return.

Wait for approval, the full New Jersey return address and any prepaid label. Do not send returns to our Australian address or the manufacturer.

Send the parcel within 14 calendar days after we provide complete instructions. Package it securely and keep proof of carrier acceptance.

Refunds

For an approved return, we refund the product price paid and attributable tax to the original payment method where possible. There is no restocking fee and no deduction for the original free standard shipping. Customer-paid change-of-mind return postage is not reimbursed.

We issue an eligible refund within five business days after the return reaches the designated warehouse and is inspected, or sooner if required by law. Your bank or payment provider may take additional time to show it.

Faulty damaged or incorrect items

Contact hello@getloafie.com as soon as reasonably possible. Include your order details and a description of the problem; photographs help where practical. The 14-day and 30-day periods do not cut off statutory claims. We provide the repair, replacement, refund or other remedy required by applicable law and cover qualifying return or replacement postage.

Mandatory US federal and state consumer rights and Australian Consumer Law rights, where applicable, remain protected. Policy updates do not reduce commitments that applied when you ordered.