Terms of service
Effective date 21 September 2026
These terms apply when you use getloafie.com or buy from The Loafie. The Loafie is operated by Tayyab Sheikh, an Australian sole trader trading as Get Loafie. We sell to customers in the United States and fulfil orders from New Jersey.
1. Business details
Australian Business Number: 41 758 239 238
Email: hello@getloafie.com
Telephone: +61 494 693 418
Business correspondence: Mooroopna VIC 3629, Australia
Our fulfilment and return warehouse is in New Jersey, United States. Contact us before returning anything. We provide the full warehouse return address with your return instructions.
2. Eligibility and accepting these terms
You must be at least 18, have legal capacity to enter a contract and be authorised to use your payment method. Provide accurate account, payment and delivery information. Products are sold for personal or household use unless we agree otherwise in writing.
These terms, our Shipping Policy and our Return and Refund Policy form part of your purchase agreement when you place an order. Our Privacy Policy explains how we handle personal information. Marketing consent is optional and is not required to buy from us.
3. Products prices and safety
Read the product description, garment measurements and care instructions before ordering. “One size” describes an oversized design; it does not guarantee the same fit on every body. Screens, lighting and print placement can cause minor colour or pattern differences. These ordinary variations do not excuse a materially different, damaged or defective item.
Prices are displayed in the checkout currency. Applicable sales tax and any paid delivery option are shown before payment. Standard shipping is free within our stated US delivery area. Your bank or payment provider may charge separate currency-conversion or transaction fees. Discount conditions are disclosed with the offer.
Wearable blankets are intended for adult indoor use. Keep the product away from open flames, heaters and other heat sources. Do not wear it while cooking, driving or operating machinery. Take care with the oversized fit around stairs and obstacles. Follow the sewn-in care label.
4. Orders payment and stock
Your order is an offer to buy. We accept it when we send an order confirmation identifying the products and total price. Payment is collected through the payment method selected at checkout.
Our product is stocked at our New Jersey warehouse, but availability can change before an order is accepted. We may decline an order for a reasonable reason, including unavailable stock, an unsupported address, suspected unauthorised payment or a disclosed quantity limit. If we cannot accept or fulfil a paid order, we notify you and promptly refund the amount collected.
Contact us immediately if you want to change or cancel an order. We will try to help before the parcel is handed to the carrier, but changes are not guaranteed once warehouse processing begins. After dispatch, the Return and Refund Policy applies.
5. Dispatch and delivery
In-stock orders normally leave our New Jersey warehouse within 2-3 business days after a properly completed order is received. Standard delivery is estimated at 5-15 business days after dispatch. Business days are Monday to Friday, excluding US federal holidays. Transit estimates are not guaranteed delivery dates unless we expressly state otherwise.
We send tracking when available. If we cannot dispatch within the promised timeframe, we will provide any notice, consent option or prompt refund required by applicable law. Risk remains with us until delivery to you, your authorised recipient or a delivery location you authorised. Our Shipping Policy explains destinations, delays, missing parcels and address problems.
6. Returns refunds and faulty items
Our voluntary change-of-mind return period is 30 calendar days after delivery. We pay standard return postage for eligible requests made within the first 14 days. For requests made on days 15-30, you pay tracked return postage. All returns go to our New Jersey warehouse after authorisation.
The Return and Refund Policy explains item condition, how to start a return and refund timing. Faulty, damaged, unsafe, materially misdescribed or incorrect items are handled separately. Mandatory remedies and reasonable return costs remain available where required by law.
7. Accounts website use and intellectual property
Keep account credentials secure and tell us about suspected unauthorised access. Do not use the store for fraud, unlawful activity, harassment, infringement, malware, unauthorised access, disruption or evasion of security or purchase limits. We may reasonably restrict access to protect the store or investigate misuse, without removing accepted-order, refund or consumer rights.
We or our licensors own our branding, artwork and website materials. You may use the store for personal shopping, share lawful links and post genuine reviews. Other use requires permission unless the law allows it. The Loafie is an independent brand and is not affiliated with or endorsed by any video-game publisher or entertainment brand unless we clearly say otherwise.
You keep ownership of content you submit. If you submit a review or other content clearly for public display, you give us a non-exclusive, royalty-free licence to display and distribute it through that public feature. Separate advertising use of your photograph, video or testimonial requires permission. Tagging us or sending a private message does not by itself give that permission.
8. Third party services
Shopify and payment, delivery, analytics and advertising providers may support the store under their own terms and privacy notices. A third party’s separate service does not remove our responsibilities as the seller. Instalment or wallet providers may apply their own terms where selected.
9. Consumer rights and liability
Nothing in these terms excludes or limits rights that cannot lawfully be excluded, including applicable US federal and state consumer rights and the Australian Consumer Law where it applies. Our voluntary policies are additional to those rights.
We take reasonable care in operating the store but cannot promise uninterrupted website access. We remain responsible where the law makes us responsible. We do not exclude liability for fraud, deliberate misconduct, gross negligence, death or personal injury, defective-product damage or any liability that cannot lawfully be excluded. A refund is not your only remedy where the law provides another.
10. Complaints governing law and disputes
Email hello@getloafie.com for assistance or a complaint. We aim to respond within two business days in Victoria, Australia. Informal discussion does not delay a refund, legal deadline, payment dispute or request for urgent relief.
Victoria, Australia law and applicable Commonwealth law govern these terms, subject to mandatory laws that otherwise apply. US customers retain applicable federal and state protections. Victorian courts have non-exclusive jurisdiction. An eligible claim may also be brought in another court or tribunal with jurisdiction, including an appropriate US state or small-claims court. These terms contain no mandatory arbitration, jury-trial waiver or class-action waiver.
California residents may contact the California Department of Consumer Affairs Complaint Assistance Unit at 1625 North Market Boulevard, Suite N 112, Sacramento, CA 95834, or 800 952 5210.
11. Changes and interpretation
The terms and policies accepted when you order apply to that purchase. Later changes do not reduce an accepted promise or existing right. Mandatory law takes priority. A more favourable specific promise made before order acceptance will be honoured.
The Shipping Policy governs delivery, the Return and Refund Policy governs returns and refunds, these terms govern general purchase matters, and the Privacy Policy governs personal information. If a provision is unenforceable, the remainder continues where it can fairly operate.